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Creating or Updating MX Records

Your domain name’s MX or Mail Records control delivery of email sent to your domain name. There is often no need to modify an MX record. But occasionally you have to update the record if you host a website with one network but you have email hosted at another location.

Usually you have multiple MX records assigned to your domain name. For example, you might assign MX10, MX20, and MX30 to a mail server. Each MX number (10, 20, and 30) describes the priority use of the email servers when delivering an email message. This gives you three possible mail servers in the event your primary mail server is unavailable. The alternate mail servers store your email messages until your default server is back online. This prevents loss of email during an outage. This is called MX Priority. The lowest number MX record is the first, or primary, mail server attempted for delivery.

NOTE: To manage MX records through the Domain Manager, your domain name must use our nameservers.

To Create or Update an MX Record

  1. Log in to your Account Manager.
  2. In the My Products section, click Domain Manager.
  3. Click the domain name to change.
  4. In the Total DNS section, click Total DNS Control.
  5. Click Add New MX Record or click  for an existing record you want to edit.
  6. Complete the following, and then click OK:
    • Priority — The priority with which you want to assign the mail server.
    • Host Name — The domain name for the MX record. Enter @ to map the record directly to your domain name, or enter the subdomain of your host name (for example, www, ftp, etc).
    • Enter Goes To Address — The mail server’s address.
    • TTL — How long the server should cache the information.
  7. Click OK.

NOTE: You cannot set up your domain name to use more than one mail provider at a time. If you have an email account through another email provider and change your MX record to point to our mail server, you will no longer have access to your email account. Be sure of this action before making MX Record changes.

Related Information:

  1. Creating or Editing A Records
  2. Creating or Editing CNAME Records